Frequently Asked Questions
All the consultants are full-time employees of the hospital; hence, outpatient services are available on all working days. We have doctors in the positions of medical and surgical registrars, junior and senior registrars, and junior and senior residents, thus offering 24 hours coverage in areas such as Casualty, Wards, Intensive Care Units and Post Op recovery areas. Any complaints in the odd hours are first attended to by the resident doctors and, depending upon the case, the respective consultants are called in to attend to the patients.
United CIIGMA Hospital is multispecialty hospital and offers the complete range of medical and surgical specialties under one roof, with highly experienced doctors, state-of-the-art infrastructure and diagnostic services.
You are required to contact the admission counter, where our executives will give you details about the various packages, bed categories and other charges. After finalization of the package and bed category, you will be given an IP (inpatient) number. On completion of all the admission formalities, you will be guided to the respective ward/room.
Charges applicable for day care (less than 8 hours) are calculated on the basis of half-day bed charges.
Yes, patients are required to pay a deposit as per the category of the bed at the time of admission. In case of a surgery or a procedure, the total estimated amount has to be deposited with the hospital before the surgery.
Patients can make the deposit by cash, debit or credit cards or demand draft. We do not accept cheques.
Attendants need to vacate the room if the patient is shifted to an ICU.
Yes, if your TPA is on the panel of our hospital.
Yes, we have an ambulance service round-the-clock.
To minimize crowding and noise in the patient care area, only one attendant pass is issued per patient. The pass has to be surrendered at the admission counter at the time of the discharge.
Your consultant will make an entry for discharge on your case sheet. After this, the resident doctors prepare the discharge card. Then the file is sent to the IP reception for clearance, after which the final bill is prepared, taking into account all the deposits. When the final bill is ready, payment has to be made at the admission counter. This procedure may take 2-3 hours.
We provide complimentary food for the patient from the hospital kitchen. Attendants need to make their own arrangements or eat in the cafeteria.
The following documents are required for a refund:
- Final bill (original)
- Receipts of all payments
- Check-out slip
Transfer to a higher category is based on the availability of beds. The rates of the higher category transferred to will be applicable from the date of the transfer. For surgical procedures, investigations and other diagnostics you will be charged as per the higher category rate only, from the date of admission.
In the case of packages, for transfer to a higher category the total difference in the package charge has to be paid before the transfer.
Billing is done on a 24-hour basis.
All the medicines and consumables are provided by the hospital pharmacy only.
Your summary report or discharge card will be given to you by the nursing staff at the time of the discharge. In case there is a delay in the preparation of a discharge card, it will be mailed or posted to you within a week of the discharge.
Yes, telephone connections are provided in all the wards and rooms to facilitate communication.
You or your attendant can contact the hospital via phone +91 240 2366666 / 6676666, email (contact@unitedciigma.in) or online form (www.unitedciigma.in/bookappoiment.axps) to fix up an appointment with a specialist at UCH.
If you have not registered with UCH then you should provide your full name, place, contact number and the name of the doctor you wish to get an appointment. If you are coming for a review, please provide the hospital registration number given to you.
Please enquire the availability of the doctor for the day as prior appointment is required for certain doctors. On your arrival, please fill up the registration form provided at the front office counter and hand over the completed registration form to any of the front office counters for opening a system generated hospital OP card / IP file.
If you have the hospital registration number /discharge summary, please bring it and approach the front office counter for payment/retrieval of your file from the medical records department. If you have forgotten to take your hospital registration /discharge summary, the same could be retrieved from the system / computer by providing the necessary information. Please don’t take new hospital number if you have already one.
If you are a new patient then please fill up the registration form for issuing you a new hospital registration number (OP card/IP file) from the front office.
Please provide your passport & visa and fill up Form ‘C’ (i.e. Foreign National Arrival Reporting Form) as this is a legal requirement, if you are getting admitted to the hospital. For further queries, you can contact our Customer Relations Department (+91 240 6676677 or extn no- 6677)
For outpatient registration, the procedure is the same as any other person
Please contact our reimbursement / insurance department, located at 3rd floor (+91 240 6676644 / Extn no – 6644, 6241) for verifying whether you are eligible for cashless service along with pre-authorisation or other necessary documents furnished to you by the company/insurance firm.
Please contact our reimbursement / insurance department, located at 3rd floor (+91 240 6676644 / Extn no – 6644, 6241)
No, you will be given a Hospital registration / ID card during your initial consultation and this registration / ID card will be applicable for all consultations/investigations irrespective of the doctors, at all times.
Yes, we accept all major credit/debit cards.
You will be directed towards your doctor’s OP room where you will have to wait for your turn. The OP card will reach the doctor’s OP room from the front office once you finish the registration and payment formalities. The duty nurse in the OP room will call your name when your turn comes.
We only allow 1 attendant (bystander) to stay along with the patient. Two visit passes will be given for each in-patient, one of which can be used by the family members/friends to visit the patient during non-visiting hours. The attendants are supposed to carry the security pass along with them at all times for our security verification.
Contact the Front Office with the hospital registration / ID number/discharge summary and request the Front Office staff for an appointment with the other doctor. If the doctor is available on the same day you will be requested to make the payment and arrangements will be made for cross consultation, else an appointment will be fixed at a convenient time on another day.
We have excellent full-fledged laboratory and imaging services available round the clock to carry out the tests/investigations. In some cases, the tests that are not done in-house will have to be carried out in other labs (based on their quality assurance) which will be informed to you at the time of taking the samples.
For all tests/investigations, prior payment must be made at the front office cash counter. Along with the bill, go to the lab/investigation centre for test sample collection or the procedure. The concerned staff will inform you the time for collecting the reports. Once the reports are ready it will be handed over to you upon showing the bill.
If you are an out-patient then request to your doctor for a medical report. For all in-patients a discharge summary will be given at the time of discharge.
You will be briefed about your stay, facilities and the expected cost of treatment by the counselling centre and FC, adjacent to the front office. All your queries can be cleared before getting admitted.
To provide better patient care and maintain peaceful atmosphere inside the hospital complex, we only allow maximum of 2 attendant (bystander)/visitor along with the patient. So we request you to be accompanied by only one person.
Please call +91 240 2366666 / 6676666 and our telephone operators will answer your call. Please tell the name of the patient and the room number where the patient is admitted and the operator will transfer the call to that room. However phone call will not be transferred if the patient is in ICU/CCU/HDU. For our patient comfort, please call non-pick hours except in dare emergencies.
You can get the details of your patient from the front office or ‘May I Help You’ desk. They will help you to know where the patients is admitted.
Since we have limited parking spaces inside our hospital compound, we provide additional parking lot adjacent to our hospital. Our security personnel will direct you. They may charge you on basis of pay and park.
For in-patients, discharge summary will be provided at the time of the discharge. The emergency contact number for contacting the concerned doctor is given in the summary. For out-patients the medical prescription given by the concerned doctor contains the doctor’s/hospital telephone number for further follow up.
For patient safety and comfort we allow visitors only between 4 pm and 7 pm on all days.
Please make a review appointment at the front office counter for the date the doctor has requested.